Welcome to CONTACT Chattahoochee Valley, Inc.

Mission Statement: CONTACT Chattahoochee Valley, Inc. exists to serve the community with an anonymous confidential telephone service, providing accurate information and referral of available community services, crisis and suicide intervention 24-hours a day, 7 days a week, 365 days per year. CONTACT Chattahoochee, Valley, Inc. also provides pre-arranged daily calls to elderly or disable who live alone, in an effort to assist them to live independently for as long as possible, assuring them that someone cares and is there to listen.

CONTACT Chattahoochee Valley, Inc. was founded in 1979 by the Columbus Ministerial Alliance, a group of farsighted and caring clergy who saw the need for a place for people to call when they needed someone with whom to talk.

Today CONTACT Chattahoochee Valley, Inc. has four programs:

2-1-1 Information & Referral
Teen Talk Helpline

Information & Referral
Get connected – Get Answers

CONTACT Chattahoochee Valley, Inc. acquired the 2-1-1 status in 2000, being the third center in the United States. 2-1-1 provides callers in need with information about and referrals to human services such as: Basic Human Needs; Physical and Mental Health Resources; Work Supports; Supports for Older Americans and Persons with Disabilities; Children, Youth and Family Support; and Volunteer Opportunities and Donations.

2-1-1 makes it possible for people in need to navigate the complex and ever-growing maze of human services agencies and programs. By making services easier to access 2-1-1 encourages prevention and foster self-sufficiency. The service is available 24 hours a day, 7 days a week.

Dialing 2-1-1 can help locate a variety of service in the following 16 counties in West Central Georgia:
Chattahoochee, Clay, Crisp, Dooley, Harris, Macon, Marion, Muscogee, Quitman, Randolph, Schley, Stewart, Sumter, Talbot, Taylor, Webster, and Russell county in Alabama, including:

Emergency Shelter
Job Training
Substance Abuse
Child and Elderly Care
Health Services

Special Transportation Needs
Food Pantries
Financial Assistance
Assistance for the Homeless
Support Groups
Volunteer Opportunities
and much more

When You Need Help… We Care.

CONTACT Help line is a 24-hour confidential telephone listening service, you can call any time of the day or night if you need to talk to someone about what’s bothering you. A miracle happens every time two lives connect through CONTACT Help line. The caller can remain anonymous and the conversation is confidential; thus, the hesitant person is encouraged to take the important first step toward self-help.

People from all walks of life, ages, religions, social and economic backgrounds call to talk to our trained volunteers, each of whom has an extraordinary capacity to care.

We Listen To Any Problem Big Or Small

A recent widow can’t sleep at night.
A young soldier’s wife has never spent the night alone; her husband is TDY.
Her support system is several states away.
A young father has been diagnosed with cancer
and is frightened for his family.
A man with a loaded gun threatens suicide.
A mother has just been told by her son that he has AIDS.
A family is being evicted because the breadwinner
has been ill and unable to work.

We listen to callers who are lonely, depressed, anxious, afraid or just need to talk. We also provide an information and referral service that links individuals to the community programs that can best help them with their needs.

Whether it’s depression or suicide, dating or drugs, family squabbles, financial troubles, a crisis situation or an everyday problem – CONTACT Help line is here to listen and care 24 hours a day.

Active Listening

Our basic skill at CONTACT is active listening, a skill which is person-centered, feeling-centered, and present-centered. Listening actively requires that we be fully available to, but remain separate from, our callers. Our volunteers assist callers to work through their problems and examine potential solutions, unencumbered by personal bias. Callers then have the satisfaction that they have found their own answers. Our listening, then, becomes a resource to be used by callers as needed – a gentling factor in times of stress, a process which brings clarity into confusion, a stimulation in moments of discovery. Because callers are assured of confidentiality and can remain anonymous if they choose, they can feel free to discuss deeply personal problems. Active listening requires a decision to listen – to disengage from personal concerns and viewpoints – to make oneself available.

CONTACT’s service is unique in the Chattahoochee Valley area. It is the only telephone agency that responds to such a broad spectrum of needs 24 hours a day, seven days a week.


Teen Talk HelpLine (706-322-2151) provides teens in our community with a place to talk about the numerous stressors they face everyday. Teen Talk HelpLine responds to calls from youths with emotional and interpersonal problems through its telephone listening service. We are staffed by volunteer high school students who have completed an extensive training program. Teen Talk HelpLine addresses important issues including suicide prevention, drug use, child abuse, depression, school pressure, peer pressure, family issues, relationships, etc…through both the telephone helpline and community outreach presentations at schools and youth groups throughout the Chattahoochee Valley area.

Teen Talk HelpLine services are FREE and CONFIDENTIAL. Callers never have to share their names and volunteers never use their names. Volunteers never pass judgment, share personal information, or opinions. They are available to help the callers help themselves. If a volunteer is not able to help she/he is equipped with numerous community resources to provide the caller with any information they may need. You may also contact a teen volunteer by email.

Teen Talk HelpLine operates Monday through Friday from 4 – 8 pm. If help is needed outside these hours, our parent organization, CONTACT HelpLine
(706-327-3999) is there to answer calls and provide support. HelpLine volunteers have undergone the same extensive training and are able to provide the same caring ear as Teen Talk HelpLine volunteers.


The Reassurance Program provides a daily prearranged calls made daily to clients who are age 50 years or older or disabled and who live alone. The outreach mission of the program is to:

-Help clients to continue to live independently at home

-Help clients to access the many resources and programs available in the community to enhance their quality of life

-Show clients that someone care and views them as a vital asset to the community

-Assess the needs of the clients to improve their quality of life

-Clients are considered regardless of race, ethnicity, gender or religion

-The pre-arranged call is to confirm the well-being of the client and to assess the physical, emotional and material needs

-It’s a free service

By phone, if an assessment indicates a need, the client is referred to an agency or program that can meet the needs and improve his/her quality of life. If a client does not answer the phone at the appointed time, the client’s emergency contacts are called and measures are taken to ensure emergency personnel are sent to the client’s home.

Referrals into the Reassurance Program come from community service agencies, senior centers, social workers, family members, concerned neighbors or elderly citizens, churches, and some from community education seminars.

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CONTACT Chattahoochee Valley, Inc.
Board of Directors

Ms. Delane Chappell Mr. Steve Hesler
Ms. Dee Mackell Ms. Virginia Culpepper
Mr. Rick Gordy Ms. Kim Wise
Mr. Tom Bryan Dr. Cynthia Pattillo
Ms. Sue Marlowe (ex – officio)
Pastor Mark Magoni

CONTACT Chattahoochee Valley, Inc.

Donna F. Cassell
Executive Director

Marytheresa Leahy-Herrera
Deputy Director/Programs Coordinator

Ruth Holloway
Reassurance Manager

CONTACT, a non-profit agency, is maintained financially by contributions from individuals, local churches, denominational offices, community service clubs, businesses and other concerned business and professional persons.

CONTACT Chattahoochee Valley is affiliated with CONTACT USA and Lifeline International. In addition, CONTACT Chattahoochee Valley is a member of the American Association of Suicidology, Alliance of Information and Referral Systems,
National Block Parenting Program, and Yellow Ribbon Suicide Prevention Chapter.

A United Way Member Agency

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